FAQS

YARDCOM approaches outdoor living as an extension of architecture—where structure, material, and landscape are considered as a unified whole. Our systems are designed to create refined, enduring outdoor environments that balance aesthetics with performance.

YARDCOM offers a comprehensive portfolio of outdoor solutions, including decking, façades, micro-architecture, garden scape, entry, fencing, and outdoor furniture. This integrated approach enables a cohesive design language across the entire outdoor space, while simplifying the process for clients through a one-stop solution—from material selection to system integration and project delivery. Combined with engineered durability, low maintenance, and consistent quality, YARDCOM provides a reliable and scalable solution for a wide range of outdoor applications.

YARDCOM materials are designed to replicate the warmth and texture of natural wood while eliminating common limitations such as deformation, cracking, and intensive maintenance. This results in a more stable and reliable solution for long-term outdoor use.

YARDCOM offers a curated range of standard finishes and colour palettes inspired by natural materials, developed to ensure visual consistency and long-term outdoor performance. For a comprehensive overview, please refer to our product catalogue. In addition, custom finishes and colours can be developed to meet specific project requirements.

Yes. YARDCOM systems are designed for seamless integration with materials such as glass, metal, and stone, enabling diverse architectural expressions across different project types.

We offer a high level of customization across dimensions, finishes, and system configurations. Our team collaborates closely with clients and designers to adapt solutions to specific project conditions.

Yes. YARDCOM provides comprehensive support including specification guidance, detailed technical drawings, and installation assistance to ensure successful project delivery. For complex projects, we will arrange on-site technical support upon evaluation.

Yes. Our systems are developed for a wide range of applications, including private residences, commercial developments, hospitality, and public spaces.

Warranty terms vary across different YARDCOM product collections, with each system having its own specific coverage and conditions. For detailed information, please refer to the relevant warranty documentation available in our download section.

YARDCOM finishes are engineered for long-term outdoor stability. Minor natural ageing may occur over time, which contributes to a more refined and authentic material appearance without compromising performance.

Our products are designed to perform reliably under challenging conditions, including UV exposure, humidity, and temperature fluctuations. System design and material selection ensure long-term structural and visual stability.

Sustainability is integrated into our material strategy and manufacturing processes. We prioritize durability, resource efficiency, and reduced lifecycle impact, supporting more responsible long-term use.

Yes. YARDCOM products are developed and tested in accordance with widely recognized standards such as ISO, EN, and ASTM. As regulations vary across regions, we work closely with clients to ensure that each project complies with local building codes and requirements.

Yes. Depending on product and project requirements, we can provide relevant third-party certifications and environmental documentation, including fire performance ratings, material safety reports, and environmental declarations such as EPD. Where applicable, certifications related to responsible sourcing (e.g., FSC-aligned materials) can also be supported.

The YARDCOM Partner Programme is designed to establish long-term collaborations with distributors, architects, and developers globally, supporting project delivery and market development.

YARDCOM partners benefit from comprehensive market entry and development support, designed to enable sustainable growth and long-term collaboration. This includes competitive pricing structures, access to marketing materials and brand assets, showroom support, as well as ongoing technical guidance and project coordination. Our partnership model is built on close collaboration, empowering partners to effectively position and deliver YARDCOM solutions within their local markets.

Applications can be submitted via our official website or by contacting our regional representatives. Our team will review and respond according to market and project alignment.

Yes. We provide dedicated support including design consultation, technical documentation, and system optimization based on project needs.

Yes. YARDCOM offers a standard sample collection for material and finish selection. Customized samples can also be developed based on project needs. Samples are provided free of charge, with shipping costs covered by the requester.

Standard lead times for YARDCOM products typically range from 4–6 weeks for standard items, and 5–8 weeks for customized solutions. Lead times may vary depending on project scale, specifications, and location. We work closely with clients to provide the most efficient and competitive delivery timelines based on project requirements.

Products are prepared in accordance with YARDCOM’s brand packaging standards to ensure protection during transit and consistency in delivery quality. Packaging solutions are adapted based on product type and logistics requirements.

If damage occurs during transit, please notify us promptly and provide supporting documentation. We will assess the case in accordance with our warranty and claims policy, and provide appropriate solutions within the agreed coverage scope.

Yes. YARDCOM supports international shipping and provides project-based logistics coordination, working with clients to ensure efficient and reliable delivery.